Welcome to VA WORKS™
Your Virtual Assistance Partner for Home Services Businesses!
Built by Industry Experts, For Industry Experts.
40% Lower Costs!
Why it WORKS ?
At VA WORKS™, we connect mortgage, real estate, and home service businesses with top-tier nearshore virtual assistants—bilingual professionals trained to enhance productivity, reduce costs, and streamline operations.
Our process is built for scaling smart—delivering the right assistant for your workflow, with industry-specific support that goes beyond checklists.
Industry-Expertise
We specialize in the mortgage, real estate, title, inspection, and insurance industries. Our VAs are trained in your tools, workflows, and compliance needs—so they deliver from day one.
Nearshore Advantage
Mexico is our business ally—aligned in time, culture, and work ethic, with a deep pool of bilingual, industry-trained professionals ready to perform.
Training & Tailored Solutions
We deliver custom onboarding aligned with your systems and provide ongoing training to keep your VA aligned with evolving needs.
30-Day Satisfaction
We’re confident in the quality of our placements. If it’s not the right fit, we’ll make it right
Quality as Our Priority
Every VA is rigorously screened, tested, and trained before placement. We match for skills and culture to ensure long-term success and client satisfaction.
Success Stories from Our Partners
Ready to Build Your Remote Team?
Frequently Asked Questions
If this is your first time exploring virtual assistant services, you likely have some questions. Discover our most commonly asked questions here or feel free to contact us using any method below!
+1-417-349-6757
What is a virtual assistant?
A virtual assistant (VA) is a remote professional who provides support with administrative, operational, and industry-specific tasks—such as scheduling, email management, CRM updates, research, and more. At VA WORKS™, our VAs are bilingual, nearshore professionals trained to help mortgage, real estate, and service businesses improve productivity and scale efficiently.
What qualifications do your virtual assistants have?
All of our VAs are college-educated, English- Spanish fluent, and undergo industry-specific training tailored to U.S.-based mortgage, real estate, title, insurance, and inspection firms. Many have prior experience in customer service, sales, or financial services.
Can I interview and choose my VA?
Absolutely. We pre-screen and coordinate interviews with top candidates based on your needs, but you’ll always have the final say after interviews before making a hiring decision.
Why nearshore instead of offshore?
Nearshore VAs offer faster response times, strong cultural alignment, and high English proficiency due geographic location, making them more integrated and effective in U.S.-based roles.
Do you provide training for the VAs?
Yes. All VAs go through a structured onboarding 1-2 week introduction training based on industry requirements.
How long does it take to get started?
Our average turnaround is 2–4 weeks from discovery call to VA onboarding.
What happens if the VA isn’t a good fit?
We offer a 1 month performance guarantee and can quickly rematch you with another qualified candidate if needed. Our goal is to ensure you’re satisfied long-term.
How Do Payments Work?
At VA WORKS™, we sned invoices in USD making payment process simple, transparent, and flexible for our clients.
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Flat Monthly Admin Fee: Covers recruiting, onboarding, training, performance management, and client support — not hidden labor profitss.
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Pass-Through Payroll: Your virtual assistant’s wages costs are paid directly with no markups.
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6% Exchange Rate Lock: Predictable payroll costs for you and fair, stable income for your virtual assistant. .
- Billing Cycle: Invoices are sent monthly in advance 1st of each month for the upcoming service period.
Are we NMLS licensed and what does that mean?
VA WORKS , LLC is Licensed as a 3rd Party Processing company only in the State of Florida. VA WORKS is not a mortgage brokerage and does not originate loans. Instead, we provide nearshore staffing solutions and back-office support.
Do you offer third-party mortgage processing services?
Yes. Under a separate Statement of Work (SOW), WORKS™ can provide contracted third-party mortgage processing services. This includes functions such as document collection, condition clearing, and pipeline management, all performed by highly trained professionals working under your licensed company’s supervision.
What are the standard tasks for a non-licensed Mortgage Virtual Assistant?
Non-licensed Mortgage Virtual Assistant (VA) supports licensed mortgage professionals by:
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Managing client communications (non-advisory)
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Scheduling appointments and follow-ups
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Preparing non-binding documents for review
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Updating CRM and loan origination systems (LOS)
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Following up on documentation from borrowers
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Handling verifications such as VOEs, VODs, etc.
All services are delivered under your company’s direction, maintaining full compliance with licensing laws.
What are the standard operating tasks for a non-licensed Real Estate Virtual Assistant?
A non-licensed Real Estate Virtual Assistant provides administrative and marketing support including:
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Coordinating listing activities and scheduling showings
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Managing social media and email campaigns
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Updating MLS listings
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Preparing marketing flyers and property brochures
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Managing client databases and transaction coordination tasks (non-advisory)
- They function as back-office support to licensed real estate professionals and do not engage in licensed activities like negotiating or offering real estate advice.