Mortgage
Increase Efficiency in Your Mortgage Operations withnearhsoring
Managing mortgage applications, compliance, and client communications can be overwhelming. A virtual assistant can take over essential support tasks, allowing your loan officers to focus on securing approvals and guiding clients through the process.
Lead Manager (Telemarketing)
Is responsible for reaching out to potential clients, qualifying leads, and nurturing relationships to drive business growth. They play a critical role in sales and customer acquisition.
Key Responsibilities:
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- Cold calling and warm calling prospects
- Qualifying leads and maintaining accurate records of customer interactions and updating CRM systems
- Scheduling follow-ups and appointments
- Handling objections and providing service information
- Collaborating with sales teams for lead conversion.
Core Competencies:
- Strong bilingual communication skills
- Resilience & Persistence
- CRM & Data Management
- Follow-Up Discipline
- Resilience and adaptability to handle rejection and maintain a positive attitude
Loan Officer Assistant
Supports loan officers by handling administrative tasks, gathering documents, and assisting clients throughout the mortgage process.
Key Responsibilities:
- Collect and organize borrower documents.
- Assist with loan applications and data entry.
- Follow up with clients, realtors, and third parties.
- Ensure compliance with lending regulations.
- Prepare files for underwriting and closing.
Core Competencies & Skills:
- Strong organizational and multitasking abilities.
- Excellent customer service and communication skills.
- Attention to detail and accuracy.
- Proficiency in loan origination systems (LOS) and CRM tools.
- Ability to work in a fast-paced, deadline-driven environment.
Marketing Specialist
Develops and executes marketing strategies to generate leads and strengthen brand presence.
Key Responsibilities:
- Create and manage social media campaigns.
- Design marketing materials and content.
- Optimize digital advertising and email marketing.
- Analyze marketing performance metrics.
- Collaborate with sales teams to generate qualified leads.
Core Competencies & Skills:
- Creativity and strategic thinking.
- Proficiency in SEO, social media, and content marketing.
- Experience with graphic design and video editing tools.
- Ability to manage multiple projects and deadlines.
Loan Setup Specialist
Ensures loan applications are complete and ready for processing by reviewing initial documentation.
Key Responsibilities:
- Verify and organize borrower documentation.
- Enter loan application details into the system.
- Communicate with loan officers and borrowers for missing information.
- Orders LEs and 3rd Party Orders
- Ensure compliance with lending guidelines.
Core Competencies & Skills:
- Strong attention to detail for data accuracy.
- Knowledge of loan processing systems.
- Ability to work under tight deadlines.
- Excellent organizational and problem-solving skills.
Account Manager
Is responsible for maintaining strong relationships with clients, managing loan pipelines, and ensuring a seamless lending experience. They act as the primary point of contact for borrowers, real estate agents, and internal teams throughout the loan process.
Key Responsibilities:
- Serve as the main point of contact for borrowers, loan officers, and real estate agents.
- Oversee and manage a pipeline of mortgage applications from submission to closing.
- Ensure all loan files meet regulatory and investor guidelines.
- Coordinate with underwriters, processors, and closing teams to ensure timely completion.
- Address client inquiries, provide loan status updates, and resolve any issues.
- Assist in structuring loans to meet borrower needs and lender requirements.
- Monitor loan conditions and follow up on outstanding documentation.
- Ensure compliance with industry regulations and company policies.
💡 Core Competencies & Skills:
- Strong customer relationship management and client service skills.
- Knowledge of mortgage products, underwriting guidelines, and compliance.
- Excellent communication and problem-solving abilities.
- Ability to multi-task and manage multiple loan files efficiently.
Disclosure Specialist
Ensures that mortgage loan disclosures are accurate, compliant, and delivered in a timely manner.
Key Responsibilities:
- Prepare and send loan disclosures to borrowers.
- Ensure compliance with TRID and RESPA guidelines.
- Verify loan data for accuracy before disclosure.
- Track and document borrower receipt of disclosures.
- Work with loan officers to resolve disclosure discrepancies.
Core Competencies & Skills:
- Strong knowledge of TRID, RESPA, and lending laws.
- Excellent analytical and compliance skills.
- Attention to detail and document accuracy.
- Strong written communication skills.
Closer
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Is responsible for preparing and finalizing loan documents for closing.
Key Responsibilities:
- Review loan files for completeness and compliance.
- Generate and verify closing disclosures.
- Coordinate closing schedules with borrowers and title companies.
- Ensure accurate disbursement of loan funds.
- Resolve last-minute closing issues.
💡 Core Competencies & Skills:
- Strong attention to detail for loan document review.
- Excellent time management and ability to meet deadlines.
- Knowledge of closing procedures and compliance.
- Effective communication with all closing parties.
- Ability to troubleshoot last-minute issues.
Post-Closer
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Ensures loan documents are properly recorded and meet investor requirements after closing.
Key Responsibilities:
- Review and audit closed loan files.
- Ensure accurate recording of mortgage documents.
- Deliver final loan packages to investors.
- Follow up on missing or incorrect documentation.
- Maintain compliance with post-closing guidelines.
Core Competencies & Skills:
- Strong attention to detail and documentation accuracy.
- Knowledge of loan packaging and investor requirements.
- Ability to track and manage loan files efficiently.
- Excellent communication and problem-solving skills.
Jr. Processor
Supports loan processors by gathering, verifying, and organizing loan documents to ensure a smooth mortgage approval process. They act as a liaison between borrowers, loan officers, and underwriters to keep the loan file moving efficiently.
Key Responsibilities:
- Collect and verify required loan documents from borrowers.
- Review applications for accuracy and completeness.
- Communicate with borrowers, loan officers, and third parties to obtain missing information.
- Submit and track loan conditions requested by underwriting.
- Ensure compliance with lending regulations and company policies.
- Maintain accurate and organized loan files.
Core Competencies & Skills:
- Strong attention to detail to ensure accurate document handling.
- Excellent organizational and multitasking abilities.
- Good communication and customer service skills for borrower interactions.
- Knowledge of loan processing systems (LOS) and mortgage guidelines.
- Ability to work in a fast-paced, deadline-driven environment.
- Problem-solving skills to address documentation issues efficiently.
